FAQ

Where do I find my login information?

Click the login button or the profile icon located on the right hand side of the website menu. On this page you can change account information, and view previous orders.

Do you have artwork requirements?

We require uploaded files to be press-ready. We recommend that you check out our file-setup guide to ensure accuracy of all uploaded files.

Do you have templates available?

We currently do not offer any templates. Please call if you need assistance with your set-up.

Can I order via phone or email?

We recommend that you order prints through our online products, but if you can’t locate what you’re looking for, we are happy to have a conversation about fulfilling your project.

How do I determine quantity?

Quantity is determined by entering in your desired quantity on the product page.

Can you set-up or design my project?

We do offer typesetting/design services for an additional cost. Please submit a custom quote request.

How do I request a quote?

You can request a quote by viewing the “resources” dropdown if you can’t find what you’re looking for on our product page.

What are your production cut-off times?

Our production cut-off time ends at 4pm Monday-Friday.

Can you fold my print?

We offer a variety of folding options by selecting the desired folding option within the product page.

Can I order a size, paper, or quantity not listed on your site?

You can contact us or request a quote to find out if we can fulfill your order.

Can I order custom products?

You can use the custom quote form to contact us and find out if we can fulfill your desired product.

How can I get free samples of your printing?  

We offer sample packs in which you will receive a sample of all of our printing options for free. Join our email list and opt in to receive one. ****Available Fall 2023

How do I edit the items in my cart?

While in the cart, press the blue “Configure” button next to the product details.

Can I get a proof before I pay?

PDF proofs are emailed to you within 24 hours of submitting your order. Order and payment must be made to get a proofs. 

How long will it take to get my proof?

PDF proofs are emailed to you within 24 hours of submitting your order.

How can I preview my order before it prints?

You may request a proof located at the bottom of each product page.

Can I make special notes on an order when I place my order online?

You can add special notes to your order at the bottom of the shopping cart page.

When do I enter the coupon code?

Enter your coupon code on the left side of the contact information page during checkout.

What is back side printing?

Back-side printing refers to printing on the other side of the sheet. This will result in both sides of the sheet being printed.

What is drilling in reference to print?

Drilling options refer to the process of drilling holes into a print, typically for bindery purposes.

What is shrink wrapping?

Shrink wrapping is the process in which we wrap prints in a plastic covering using heat to gently compress the packaging, ensuring that prints are safely shipped without causing any damage.

What is a perforation?

Perforation refers to creating small cuts or breaks in a straight line so that a section of the print can be cleanly detached by hand.

What is a cover & backer in reference to booklet prints?

A cover and backer are the front and back sides of a booklet. They’re typically printed on thicker paper stock than the interior pages.

Can you number my forms?

We offer variable data customization which allows the customer to create unique prints which are personalized for every print piece in a single print run.

What is a bleed?

Bleed refers to any of your artwork that extends beyond where the paper is trimmed. It ensures that print designs extend to the edge of the print.

What is resolution in reference to print?

Print resolution refers to the number of dots per inch that will print. Crisp, clean images will print at 300 

What are CMYK and PMS colors?

CMYK are the colors used in color printing process - cyan, magenta, yellow, and black. PMS colors are solid colors that are made using a specific premixed ink from the Pantone Matching System (PMS). 

What are press-ready files?

A press ready file is a file that has all of the specifications and formatting set up properly so that it can be sent to production without any additional alterations.

What is prepress?

Prepress refers to the process of checking your file to see if it is ready for print. If we find any issues we will contact you. We do not check for spelling or grammar.

What is offset printing?

Offset printing produces a high quality, consistent image and is perfect for long run projects. It uses CMYK inks or individual PMS colors.

What is grayscale?

Grayscale refers to the print that uses varied percentages on black ink. No color is present.

What is scoring?

Scoring refers to the process of making a crease in a paper print so that it can be folded easier.

What is die cutting?

Die cutting is a process in which prints are cut and shaped to a specific custom size or form using a die cutting machine.

What are trim marks?

Trim marks are the lines that are printed in the corners of a print to mark where the print is going to be cut.

What is card stock?

Card stock is a thicker, less bendable type of paper stock that is typically used for covers, backers, business cards, postcards, and various other prints.

What is the best paper stock for postcards?

Card stock (or cover) is a great paper stock for postcards.

Can I add folding to any paper stock?

You can add folding to a selection of our products by choosing folding options on the product page.

What paper stock do you use for labels and stickers?

We use the following stocks for our label printing, matte, gloss, uncoated, vinyl, block-out, removable.

Can you print on my supplied paper stocks?

We can print on supplied stock. Rules and restrictions will apply.

What paper stocks can you print on?

All of our paper stocks that are available for each product are listed on the paper stock option within the product page.

Can I get a sample of my artwork on the stock I selected?

We provide PDF proofs for all projects. If you want a hard copy proof mailed to you we can provide that at an additional charge. Rules and restrictions will apply.

Can I change my order from black ink to full color?

If you’ve already placed your order, we may be able to change the ink options if it hasn’t gone through to production.

What is the difference between CMYK and RGB?

CMYK colors are used for printing. RGB is how your computer screen shows color. Photo’s typically are in an RGB format and will change the color when converted to CMYK for printing. 

How do I know the color will be correct? 

Color in general is very subjective. Method of print, paper color, how a file is set-up, room lighting and an individual’s eye all impact the how the print looks. 

So how do you know what is correct? 

The answer is that the color that comes off of a properly calibrated press IS the correct color based on all the factors mentioned above. When the print color is not what the customer expected then the question moves to “How do we change the color to make it look more like what I want.” 

Example of a bad PMS color:   

Color is Pantone 302 converted to CMYK for digital printing.  On screen looks like a dark navy blue. Printed looks purple. Pantone books shows that the color conversion of that color will be purple.  Solution: Pick a different PMS or change the CMYK values to a generic navy. Note that color will not match the original 302 but will no longer be purple.

Can you print white ink?

Yes, we print spot color (white ink) on our white ink printers. To find out more about white ink printing, please check out our white ink printing guide.

What file formats do you accept? 

We currently require that all files are press-ready PDF files.

Where do I upload my files?

You can submit your files on the product page above the add to cart button.

How do I set up my file?

Please refer to our file setup guide for assistance and guidance setting up your file.

How can I reupload new files and get a new proof for my paid order?

If your files are incorrect please call us to get the new file resubmitted.

What should I check before I upload a file?

Ensure that your file is set up properly according to our file setup guide, double check that the file has properly set up bleeds, margins, line weight, etc. All of this information can be found on our file setup guide.

How do I set up my brochure so it folds properly?

You may select your desired folding options within the applicable product pages.

What should I do if I have to send you replacement files?

Call us right away.

Can you fix my file if I don’t send it to you correctly?

Due to time constraints, we do not alter files that we receive for print projects. Instead, we allow the customer to fix their file.

How will I know if you received my files?

Your file will be visible in your email confirmation after your order is placed.

How do I send my files?

You can upload your files during the order process on the product page above the add to cart button.

What are the guidelines for foil printing?

Please read our foil printing guide to gain an understanding of our foil printing process.

What options do you offer for die-cutting?

We do not currently offer any die cutting options within the products listed on our website, however if you would like to request a custom quote for die cutting, we may be able to accommodate your request.

How can I place an order?

You can place an order by visiting a product page and selecting your desired specifications.

How do I reorder a previous order online?

You can view a previously printed project from your order history page. Click on the login/account icon on the right hand side of the website.

Can I make shipping changes to my order?

Once your order has been placed, we will begin the process of fulfilling your order. Depending on where the shop is at in the production process, we may or may not be able to change the shipping details of your order. To find out if you can change the shipping details of your order, please contact us.

How long does it take before my job will ship?

Production times vary for each product. Many products provide the option to reduce production time for an increased cost. We do our best to fulfill orders in a timely manner consistent with the production time listed for each order.

What are the shipping rates & costs?

Shipping rates and costs can be found in the checkout process after proceeding past the cart page. We also recommend that you review our terms of service & privacy policy.

Is shipping included in the final calculated price?

Shipping is calculated in the checkout process and rates will be visible on the right hand side of the page.

How can I change or update my shipping address?

You can change or update your shipping address by visiting your account page, and by clicking “View addresses”.

Can I cancel my order?

Call us immediately to cancel order. If order has already processed and sent to production it cannot be cancelled.

How do I pay via paypal?

You can pay with Paypal by clicking on the paypal button during the checkout process. It’s located under the title “express checkout”, on the left hand side of the screen.

What payment methods do you accept?

We accept credit/debit cards, Google Pay, and Paypal.

When am I billed for my order?

You will be billed as soon as your checkout process is complete.

Do you offer refunds?

Refunds are offered on a case by case basis.

Do you accept checks?

We accept checks, credit cards and direct transfers for payment.